Information
We take pride in our adaptability and our commitment to excellence in every aspect of our service. Discover what we have to offer and see how we can contribute to your success.
FAQ
Ordering & Shipping
When will my order be shipped?
We ship orders within 1 to 3 working days, except from pre-order items. You will receive a track and trace link as soon as your package is on its way.
What are the shipping costs?
Shipping costs vary by country and are shown at checkout. Orders over €120 are shipped for free within the EU.
Do you ship internationally?
Yes, we ship all over the world. Shipping costs vary by country and will be shown at checkout.
Returns & Exchanges
How can I return an item?
Simply contact us by email. We will send you a return form along with clear instructions.
Can I exchange my order for a different size?
Absolutely. Send us a message and we will explore the options together.
What is the return period?
You can return your item within 14 days of receiving it, provided it is unworn, unwashed, and in original condition.
Products & Fit
How do your sizes fit?
Our items have a unisex fit. Please refer to the size charts provided with each product to find your ideal size.
What materials are your garments made from?
Our clothing is made from 100 percent organic cotton.
Where is your clothing produced?
We work with certified partners under fair and ethical conditions. All production takes place under the supervision of organizations such as the Fair Wear Foundation and follows GOTS standards.
Sustainability & Ethics
What makes your clothing sustainable?
We use only organic cotton and work with certified suppliers. Our production is transparent, fair, and environmentally conscious.
What do your certifications mean?
Our fabrics are GOTS certified and OEKO-TEX® tested, which means they are safe for both people and the planet.
Other
Can I try or buy your clothing in a physical store?
At the moment, we are only available online. Want to see something in person? Feel free to send us a message. We’re happy to think along with you.
Do you offer gift cards?
Not yet, but we’re working on it. Let us know if you’re interested.
I have another question. Where can I reach you?
Feel free to email us at info@headingunknown.com We’re here to help.
Discover our latest collection
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